Complaints Policy
In compliance with Section 17 of the General Code of Conduct for Authorised Financial Services Providers and Representatives, Zororo Phumulani Investments (Pty) Ltd has developed this Complaints Policy.
This policy outlines the company’s commitment to fair, transparent, and effective complaint resolution, ensuring clients are treated with dignity, respect, and fairness at all times. It explains how complaints are defined, managed, and escalated, and details the responsibilities of all parties involved in the complaints process.
The policy also establishes the internal framework for managing, categorising, and reviewing complaints, in alignment with regulatory standards and the principles of responsible decision-making.
Zororo Phumulani remains dedicated to maintaining client trust through accountability, impartiality, and continuous improvement of its complaints-handling processes.
