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Claims

To report a claim, you can contact us by:

Calling our Claims Toll-free number 080 010 0205

Sending a WhatsApp on 081 419 4980

Calling on 011 339 1484

General

You can send us a WhatsApp message to 081 419 4980 with your full names and contact number and one of our consultants will contact you to assist with the registration process.

No, we do not charge a joining fee on all our funeral plans.

You can cover your spouse and up to 6 children under the age of 21. Additionally, you can add up to 6 extended family members (anyone who is not your spouse or child) for an additional fee per person.

Yes, you can add your family members residing in Zimbabwe on your policy.

The policy will lapse if you miss a total of 3 payments.

A waiting period refers to a specific period of time that must pass before an insured can access certain benefits on their policy.

Immediate cover for accidental death after the receipt of 1st premium

3 calendar months for natural causes (immediate family members)

6 calendar months for natural causes (extended family)

12 calendar months for suicidal death.

Yes, you can be covered from any part of the world under our World Wide Funeral Plan.

The World Wide Funeral Plan provides Funeral Cover for you and you family form any part of the world ensuring your loved ones are supported no matter where you are.

You can transfer your membership to Doves Zimbabwe without any waiting period when relocating to Zimbabwe permanently provided that your policy is up to date.

Making Payments

You can pay for your policy at any of our offices, at any retail store with the Pay@ sign, online, or via a debit order.

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