Treating Customers Fairly
In line with the Financial Sector Conduct Authority (FSCA) framework and the General Code of Conduct for Authorised Financial Services Providers, Zororo Phumulani Investments (Pty) Ltd has adopted this Treating Clients Fairly (TCF) Policy.
This policy outlines our organisation’s commitment to placing the fair treatment of clients at the heart of our culture and daily operations. It explains how we ensure that all products, services, and advice are designed, marketed, and delivered to meet client needs and expectations, in accordance with the six TCF outcomes.
It further details the responsibilities of management and staff, the role of the TCF Champion, and the processes implemented to monitor fairness throughout the client journey — from product design and sales to after-sales service and complaints handling.
Zororo Phumulani is dedicated to transparency, ethical conduct, and continuous improvement, ensuring that every client experience reflects fairness, integrity, and accountability.
